Refund Policy for Michelle’s Mobile Cleaning Service, LLC

Last Updated: May 8, 2025

At Michelle’s Mobile Cleaning Service, LLC (“Company,” “We,” “Us,” or “Our”), we strive to provide exceptional cleaning services and ensure customer satisfaction. This Refund Policy outlines our terms for refunds related to deposits, payments, and cancellations for our services. By booking or paying for our services, you agree to this policy.

1. Deposits

Deposits made to reserve your cleaning appointment are non-refundable under all circumstances. This ensures we can reserve your preferred time slot and allocate resources accordingly.

2. Refunds for Services Provided

Payments for cleaning services that have been completed are non-refundable for any reason. We encourage you to contact us immediately if you have concerns about the quality of our services, and we will work to address them promptly.

3. Refunds for Prepaid Services

If you pay for a cleaning service in full in advance, it is not refundable, however you are eligible for rescheduling your cleaning service under the following condition:

• The service is canceled at least 48 hours prior to the scheduled appointment date.

Cancellations made less than 48 hours before the scheduled service are non-refundable.

4. Cancellations

To cancel a service, please notify us as soon as possible via email or phone. Cancellations made at least48 hours in advance for fully prepaid services are eligible for rescheduling, as outlined above. Deposits remain non-refundable, and no refunds are issued for services canceled after completion.

4. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new “Last Updated” date. Please review periodically.

7. Contact Us

If you have questions or concerns about this Refund Policy, please contact us:

• Email: [email protected]
• Phone: 267-836-5783